Welcome to Universe Himalaya Trek. We respect your privacy and understand the importance of protecting your personal information when you visit our website, contact our team, or book a trekking or tour package with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services. By using our website, you acknowledge that your information may be handled as described in this policy.
When you browse our website, send us an inquiry, or book a trip, we may collect the following types of information:
Personal Information: Your name, email address, telephone number, country of residence, and other contact details you provide.
Booking Information: Your selected tour or trekking package, travel dates, group size, accommodation preferences, dietary requirements, and other details needed to organize your trip.
Travel Documents: Passport details and other information required for travel arrangements, permits, or bookings, where applicable.
Payment Information: Payment status, transaction references, and relevant billing details. Payments processed through third-party providers may also be subject to their privacy policies.
Website Usage Information: Technical information such as your IP address, browser type, device information, pages visited, and interactions with our website, where collected through cookies or similar technologies.
We use the information we collect to provide and improve our services, including to:
Respond to your inquiries and travel-related questions.
Prepare itineraries, quotations, and customized travel packages.
Process bookings and coordinate trekking and tour arrangements.
Arrange accommodation, transportation, permits, guides, and other travel services.
Communicate booking confirmations, itinerary updates, and important travel information.
Process or verify payments and maintain appropriate business records.
Improve our website, customer service, and overall user experience.
Meet applicable legal, regulatory, and administrative requirements.
Send promotional information when appropriate and permitted by applicable law.
We do not sell your personal information to third parties. However, we may share relevant information when necessary to provide our services or meet legal obligations.
This may include sharing information with hotels, transportation providers, trekking guides, permit authorities, payment service providers, and other partners involved in your trip.
We may also disclose information when required by law, requested by an authorized government authority, or necessary to protect our legal rights and prevent fraud.
We aim to share only the information reasonably necessary for the relevant purpose.
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and remember certain preferences.
You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how certain website features work.
If we use analytics, advertising, or other third-party tracking tools, additional information about those technologies may be provided through our cookie notice or relevant settings.
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to personal information should be limited to authorized personnel and service providers who need it for legitimate business purposes.
Although we make reasonable efforts to safeguard information, no method of transmitting or storing data electronically can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to respond to inquiries, manage bookings, provide travel services, maintain business records, and meet applicable legal requirements.
When information is no longer needed for these purposes, we will take reasonable steps to delete it or securely dispose of it, subject to any applicable retention obligations.
Depending on applicable law, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your personal information where legally permitted.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on your consent.
Opt out of promotional emails or marketing communications.
To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request.
Our website may contain links to third-party websites, booking platforms, payment providers, or other external services.
We may update this Privacy Policy from time to time to reflect changes in our services, website features, business practices, or legal requirements.
Any revised version will be published on this page with an updated revision date. We encourage visitors to review this page periodically.
If you have questions about this Privacy Policy, how your information is handled, or a request concerning your personal information, please contact us.
Universe Himalaya Trek
Email: info@travelagency.com
Phone:+1-234-567-8900
Address: Kathmandu, Nepal
We value your trust and are committed to handling your personal information responsibly while helping you plan your journey in Nepal.
Thank you for choosing Universe Himalaya Trek.